Sun Cove Realty
Sun Cove Realty Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sun Cove Realty has 2.1 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Review authors value the most Customer service. Consumers are not pleased with Website and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
THIS COMPANY IS FULL OF PROFESSIONAL CROOKS
Sun Cove Realty House Rental Review
Very happy client
- Straight forward and honest good service
Sun Cove Realty Property Rental Review
Lovely Lake House Retreat!!
- Straight forward and honest good service
Move out 3/31 and 4 months later I still have not received my deposit refund I am due, just bad customer service and the run around.
RENTER BEWARE:They have a low BBB score for a reason! Believe it and run the other way!!
If you look further the only reason it isn't lower is because of how long they've been legally robbing people, excuse me, in business...
*Communication is horrible, no follow-up or follow through (I am sure if I owed them money their communication would be 100 percent) - Most of the time the phone # goes to a voicemail.
*Customer Service is even worse.The so called property manager is extremely frustrating to deal with, she doesn't appear to be very well educated and this could be b/c she has horrible listening skills)
*Employees do not seem to know what is going on beyond the basics. ( I think they're just trained to answer phones and cannot answer even the most basic questions without a long hold. Of course that's if you're lucky enough to get someone on the phone)
*Unprofessional staff - They're nice at first glance but don't ask a "hard" question they don't know the answer to or that requires research, then the attitude really comes out!!
Moved in - March 2010 *House was clean/new carpet & paint. Refrigerator full of roach eggs (gross). It was replaced approx 2 weeks later by a strange guy at 9:00 pm. (weird)
Over the years I dealt with the so called property manager who is EXTREMELY RUDE and has very poor customer service skills. Not only does she continuously speak over me but continues to repeat herself even when a completely different question is asked. (maybe because she was too busy talking and didn't hear the NEW question). I've asked several times where I can send my complaint to about the horrible customer service and she (with attitude) says send it to me I handle ALL complaints. Yeah, okay?!?
03/2014 - I was so happy to leave that I forgot to provide my forwarding address. It was left empty with no trash or debris left behind. The refrigerator/freezer/cabinets bathrooms were all cleaned out. And I took many pictures to document this.
4/23 - Emailed about deposit and was told the deposit/claim letter was mailed on 4/11 to the last known address. I provided new address in case it was returned. I was unaware of and was not told there was a tracking number associated with the letter. I was told just to wait....
4/30 - I called and was told again just to continue to wait. It wasn't until I pressed for more info that I was given the tracking number! (ridiculous and frustrating) Apparently, they do not believe in first call resolution.
5/2 - I located my letter at a local post office. Which to my surprise DID NOT contain a check but a claim letter with a bunch of ridiculous claims...such as carpet cleaning fee (we were there 4 years and it was cleaned every year and only had normal wear and tear. Plus I'm sure the carpet was replaced for their next tenant anyway so they pocketed $180). Also, $125 for cleaning fee -_-... it was cleaned as stated above AND I'm sure any landlord would clean a place between tenants anyway, and $90 for pest control which I'm sure they didn't pay... So basically they want their tenants to get the place ready for the next person without them having to pay anything!! unheard of...they will not provide receipts or invoice showing above services were performed, probably b/c there's deception here. But whatever not worth my time just give me what you "claim" you owe me.
5/15 - Sent my dispute letter which was received on May 16th. It included my disputes as well as my NEW married name to make the check out too and the address to forward the check which is a P O Box my husband and I share.
6/17 - I email AGAIN because I have not heard or seen anything from them. The reply states it was returned to them. That's strange b/c I receive EVERYTHING ELSE! I received No call/email, nothing. If I never inquired I would never have known. I then gave a physical address to them. Which they claim it was sent out that day!
6/24 - I emailed AGAIN the mail time from Tampa to Tampa is 1 business day. Clearly it doesn't take a week. I was told that they emailed me a copy of what was returned to them along with their response to my dispute on 6/17/14, WHICH OF COURSE I NEVER RECEIVED. Wait so...I haven't received what you mailed AND emailed (something seems fishy here) Probably b/c they're lying at least about the email on 6/17/14!... So now I'm livid!! Of course the so called property manager is no help as she again just repeats herself then hangs up when I won't just accept her general, glossed over, uneducated response. So I call, and call, and call, and call. I am repeatedly hung up on until they called the authorities. LOL!! I knew what i was doing was petty BUT at this point who wouldn't be completely frustrated and down right livid. If anything I did get some satisfaction to know that they were just as aggravated as I was. (they would p/u the phone and sign Christmas songs which I enjoyed and hung up)
Come to find out the genius who sent the check completely ignored the dispute letter or perhaps didn't read it b/c it clearly has my MARRIED name. Hence, the reason why it was RETURNED BY USPS.
7/26 - It has now been 4 months and all I want is the $159 they claim was left from my deposit. The rest of the money I will count as a loss b/c I'm exhausted from dealing with them. WORSE EXPERIENCE WITH A RENTAL COMPANY!
Sun Cove Realty - Leasing Deposit Review from Riverview, Florida
Finished my lease out on 8/31 it's 10/13 still waiting for my deposit. I've never recieved information about where my deposit is and what account and whether it is collecting interest.
When u call the company, they get annoyed and never give u a straight answer.
The entire office is rude and hateful. How does this place stay in business?
Sun Cove Realty - Discrimination Lawsuit Review
Application rejection - $120
Stay away they lie agent pretends he knows nothing
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Verified Reviewer | Barnegat Township, New JerseyRent Review
Interested Renter
Awful company
Real Estate Expert Talks
Poor to no communication from company
Suncove are Crooks
Application Scam
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It just seems like every realty company is in it to steal from the consumer. It's very sad.